Policies
Return and Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at GearsBrix@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at GearsBrix@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at GearsBrix@gmail.com
Shipping Policy
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping Times
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U.S. Domestic: 5–10 business days
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International: 7–21 business days (availability varies)
Tracking
A tracking number will be provided via email once your order ships.
Customs & Duties
International customers are responsible for any customs fees or import taxes.
Privacy policy
Last Updates: October 22, 2025
GearsBrix operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
At GearsBrix, your privacy is our priority. We collect and use your personal information responsibly to provide the best shopping experience possible.
Information We Collect
Personal information: name, email, shipping/billing address, and payment details (via our secure payment processors).
Usage data: pages you visit, products you view, and device information (for site improvements and analytics).
How We Use Your Information
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To process and fulfill orders
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To communicate about purchases, updates, or promotions
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To improve website functionality and user experience
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To comply with legal obligations
Data Sharing
We do not sell or rent your personal information. We may share limited data with trusted third parties (e.g., payment processors, shipping carriers, analytics providers) who help us run our store.
Data Security
We use SSL encryption and industry-standard safeguards to protect your data.
Your Rights
If you’re in the U.S., you may request access, correction, or deletion of your personal data by contacting us at GearsBrix@gmail.com
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at GearsBrix@gmail.om or our "Contact Us" page.